Frequently asked questions
Ordering, shipping, warranty and licensing, answered in one place. Anything not covered here: write to [email protected].
What is JimV Box?
JimV Box is a turnkey appliance with the JimV private cloud platform preinstalled. It runs your workloads and gives you visibility into your network traffic on the same machine.
Hardware and software are sold together as a single product. There is nothing else to buy to make it work.
Is there a license fee, a subscription, or a renewal?
No. The software carries no license limits and no license term. Updates continue to be provided, and there is no recurring fee for the software on your appliance.
The price you pay is the price of the product.
How many models are there?
One model, four fixed configurations: Config 1 at $1,000, Config 2 at $1,400, Config 3 at $2,000 and Config 4 at $3,000.
We do not offer build-to-order or custom configurations.
Why does the specifications table say TBD?
Component details are being finalised and we will not publish numbers before they are confirmed. The specs page is the single source for them and will be filled in before launch.
If you need a specific detail to make a decision now, write to [email protected] and a person will answer.
Where do you ship?
Within the United States only. We do not currently ship to other countries.
How is sales tax handled?
Sales tax is calculated at checkout based on your shipping address. The total you see before paying is the total you pay.
What payment methods do you accept?
The payment options available to you are shown at checkout.
Can I return it?
Unopened and returned within 30 days of delivery: full refund, with return shipping paid by the buyer.
Opened: a 15% restocking fee is deducted from the refund.
What does the warranty cover?
A 1-year limited hardware warranty runs from the delivery date.
If the hardware fails within 30 days of delivery we replace it free of charge and cover the return shipping.
Where do I track my order or manage my account?
Checkout, your account and order tracking all live on our store at shop.jimv.io. You sign in there with your email address.
Can I buy the software without the hardware?
We do not sell the software separately online. For enterprise software-only deployments, send us the enquiry form and we will follow up from [email protected].
Do you provide formal invoices, a W-9, or accept purchase orders?
Yes. These are handled by a person rather than through the store — write to [email protected].
What does “agent-ready” mean?
An MCP endpoint ships with the box. Claude Code, or any other agent, can drive instances, networks and snapshots directly, without you building an integration first.